Get Your Questions Answered

What is the processing time for my order?

• Processing times vary by product type, but generally, orders are processed within 1 to 4 business days. Exception for pre-orders.

What are the delivery times?

• Delivery times depend on your location and the shipping method chosen. On average, it takes between 3 to 15 business days.

Can I track my order?

• Yes, once your order has shipped, you will receive a tracking number to monitor your package’s journey.

Can I combine multiple orders into a single shipment?

• Yes, if you place multiple orders within a short time frame, it is possible to combine them into a single shipment. Please contact us as soon as possible to arrange this.

How can I know if my orders can be combined?

• You can contact us with your order numbers, and we will check if they can be combined before shipping.

What is your return policy?

• We only accept returns in the case of defective products, at our discretion. Items must be in perfect condition, unused, and in their original packaging. Pre-orders are non-refundable during their period

How do I exchange an item?

• Exchanges are not accepted unless the product is defective. In that case, please contact us to obtain a return label.

When will I receive my refund?

• Refunds are generally processed within 5 to 10 business days after we receive your return.

Do you provide custom products?

• Yes, we offer the possibility to create custom products, but this is subject to certain conditions.

How do I place a custom order?

• To place a custom order, please send us a message with your specific requirements. We will review your request and inform you of its feasibility.